Refund policy

Bull Sheath Leather Return & Refund Policy

Last updated: October 30, 2025

1. Overview

At Bull Sheath Leather, we’re committed to making sure your experience is smooth and you’re satisfied. If you’re not completely happy with your purchase, we’ve laid out how you can return or exchange items, what qualifies and what does not, and what to expect from the process.

2. Return Window

You may return most items within 30 days of the delivery date for a refund or exchange. Items must be in their original condition (unused, undamaged, with all accessories, packaging, and any tags intact) unless the item is defective or damaged on arrival.

3. How to Initiate a Return

1. Contact our Customer Service at contact@bullsheathleather.com or (817) 673-0602 with your order number and reason for return.
   

2. We will issue you a Return Authorization (RA) and send details on how to ship the item back (prepaid label or your own shipping — see 4).
   
   

3. Pack the item securely, include your RA number on the package, and send to:
   Bull Sheath Leather, 1301 E. Debbie, Ste 102 #1418, Mansfield TX 76063, United States.
   

4. Once we receive and inspect the item, we’ll process your refund or exchange (see 5).
   
   

4. Return Shipping & Fees

• Standard returns (change of mind, wrong size, etc.): You are responsible for the cost of return shipping unless otherwise noted.
  
  Defective or shipped-in-error items: We cover return shipping and will provide a prepaid return label.
  

• Restocking fee (if applicable): Some items (e.g., special/limited editions) may incur a restocking fee of 20% — clearly noted at purchase.
  

• Non-returnable items: Items marked “Final Sale” or “Customised/Personalised” cannot be returned for a refund (but we will replace them if defective/damaged).
  
  

5. Refunds & Exchanges

• Refunds will be credited back to the original method of payment within 30 business days once we receive and inspect the returned item.
  

• Original shipping charges are non-refundable (unless the item was defective or shipped in error).
  

• For exchanges: If you are exchanging for a different size or variant, once your original item is received and accepted we’ll ship the new item at no additional shipping cost to you (or ask you to pay shipping — whichever option you choose).
  
  

6. Condition of Returned Items

Returned items must:

• Be unused and in original condition.
  

• Include all original packaging, accessories, manuals, tags.
  

• Not show signs of wear, damage, or alteration (unless it was delivered that way).
  If an item fails these conditions, we reserve the right to refuse the return or deduct a wear-and-tear/restoration fee from your refund.
  
  

7. International Returns (if applicable)

For customers outside the U.S.:

• Return shipping costs may be higher; customers are responsible unless item is faulty or shipped incorrectly.
  

• Customs duties/taxes paid at import are non-refundable by us; you may reclaim these (if applicable) from your local customs authority.
  

• Please contact us for any special instructions/import-export restrictions before returning.
  
  

8. Seasonal or Special-Offer Overrides

For orders placed during promotional periods (e.g., holiday season) we extend the return window to [e.g., 45 days]. We will clearly communicate such extensions at the time of purchase (e.g., banner on site, email notice).
Note: The override still appears on your return policy page and is reflected in our system.

9. Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us within [72 hours] of receipt (include photo/video evidence).
  

• We will send a prepaid return label and will refund or replace the item at our discretion.
  

• For defective items, you may also be eligible for additional compensation (e.g., cover shipping back) at our discretion.
  
  

10. No Returns Policy for Specific Items (If Applicable)

Certain items may not be eligible for returns (only exchanges or store credit), such as:

• Customised/Personalised products
  

• Perishable goods (food, consumables)
  

• Items marked “Final Sale”
  Note: Even for no-returns categories, if the item is damaged/defective on arrival, we will offer a replacement or refund.
  
  

11. Contact Information

If you have any questions about our returns policy or your eligibility, reach us at:

• Email: contact@bullsheathleather.com
  

• Address: Bull Sheather Leather, 1301 E. Debbie, Ste 102 #1418, Mansfield TX 76063, United States.
  Our Customer Service team is available 10AM to 4PM CST.